Slack for your support agent

How it connects

Create a small Slack app and bring back its bot token.

1. 1Create a new app at api.slack.com/apps.
2. 2Under OAuth & Permissions grant chat:write and install the app to your workspace.
3. 3Paste the token that starts with xoxb here.

After connecting

• The agent calls these tools mid-conversation, whenever a customer's question needs them.
• Every call is logged with its input and result in that conversation's trace.
• Switched on or off per agent.
• A request a person must handle becomes a task for the team instead of running on its own.