Terms of service

goya24 is a customer-support service that writes answers from the knowledge you give it. How good the answers are depends on how good and how current that knowledge is.

The assistant does not take over your responsibility to your customer. Financial, legal and medical decisions should not be left to it.

Each workspace has credit that is used up as it works. When the credit runs out, the assistant hands conversations to your team instead of answering.

Plans and prices may change. A price change is announced before it applies, and credit already bought stays valid.

Plans and credit are bought on the website. The apps do not sell anything.

You are responsible for your password and for what is done from your account.

Using it to send bulk unwanted messages, to impersonate someone, or for a service the law does not allow.

Trying to get around the service's technical limits, or to reach another workspace's data.

We try to keep the service up all the time, but we do not promise 100%. Planned downtime is announced in advance.

The goya24 apps for iPhone and Android are the same service, and these terms apply to them too. Apple and Google are not party to these terms and do not support the service; support@goya24.com does.

You can close your account and delete your workspace's data at any time; your account from the app or the web (Profile → Delete account). We can also stop the service if these terms are broken, and we write down why.